Please ensure you read all the details below. These are our Company trading terms.

OUR GOODS
In the unlikely event that an item is out of stock, we will endeavour to contact you as soon as possible to offer either a suitable alternative or refund the cost of the item. As most of our items are hand made, we rarely ever become “out of stock” on our items. Should you wish to purchase a larger quantity than what is available on our website, please contact us.

OWNERSHIP OF GOODS
Goods remain the property of Kellys Krafts until the order has been paid for and funds have been confirmed as cleared.

OUR PRODUCTS
All of our items are described in as much detail as possible. Dimensions, colours and designs may slightly vary, as most of our items are handmade or come from handmade products.
We are always happy to take personal requests from customers, so that you can specifically amend a kit to suit your needs. If we are able to meet your personal request (by altering the pieces, or changing the colours, etc), we ask that you please allow extra delivery time for this, as pieces may need to be created and cut. If you would like a kit amending to suit your needs, please ensure you contact us before making a purchase, so that we can discuss this with you, and ensure we are able to meet your request.

REFUNDS
Should you be unhappy with your order, we will offer a full refund (less postage fees) upon safe return of goods.
If you have received items which you think may be faulty, please contact us, so we can discuss your problem, and aim to rectify it.
Customers are responsible for paying their own postage fees, if returning products. We strongly recommend you return your items via a traceable secure postal method, such as Recorded Delivery.

FREE GIFTS
Every now and then, we offer free gifts on orders which meet certain criteria.
Free gifts are subject to availability, and also subject to whether an offer for a free gift is in operation at the time of you placing your order.
Free gifts are only eligible, if the goods total (value of your order before postage costs) reaches £20.
Any order which is below £20, and has a free gift added to it, will automatically have the free gift omitted from the order.
If your order is over £20 and you add more than one free gift to the order, we will randomly choose only one of your preferred free gifts, and omit any additional free gifts. (This may be waived if your order reaches £40 and you add two free gifts to your order. Likewise with each additional £20 within your order).
If your order is over £20 and you do not add a free gift at the time of placing your order, free gifts can not be sent out to you, at a seperate time. We must be posting something out to you, for you to be eligible to have a free gift.
It is the customers responsibility to ensure they add their free gift to their shopping cart, at the same time as placing the order.
To ensure your free gift has been added to your order successfully, you will see an item in your shopping basket with an item code "GIFT-XX" (the two x's will be a unique number). There will also be a brief description of the free gift you added to your order, along with a cost of £0.00p in the price box.
Should your order fall below £20 due to a returned item or partial refund on an item, your free product "value" of 99p will be deducted from any refunds due to you.

METHODS OF PAYMENT
At the moment, our shopping cart is only set up to accept Credit Card payments via Google Checkout, and PayPal. Should you wish to use an alternative payment method, please contact us to discuss this.

• PAYPAL – a safe, secure and instantaneous way to pay for your order online
• BANK TRANSFER – a convenient, secure and fast way to pay for your order online
• GOOGLE CHECKOUT - a fast, secure and reliable way to pay for your goods by Credit Card
• CHEQUES - cheques are to be made payable to “Kellys Krafts”
• POSTAL ORDERS - postal orders are to be made payable to "Kellys Krafts".
• UNUSED POSTAGE STAMPS - stamps must be unused, and values of £1 or lower.
• CASH – concealed, and at your own risk (we recommend you send via recorded mail).

Please check with your bank, of any fees which may be incurred by Bank Transfers. We are not responsible for these charges and can not refund you for these fees.

When paying with PayPal, please remember that we can only post your order to the address you have registered with PayPal. If you require your order to be posted to a different address than PayPal, please ensure you amend your address details on your PayPal account before proceeding to make payment for your order.

Please do not send requests via the paypal "notes" (when making payment), as they do not filter through to our site, so will not be picked up and dealt with. All requests and information should be requested/discussed by email.

SENDING PAYMENT
When sending payment, please ensure the following details support your payment:

• Order/Invoice number
• Full name
• Postal/Delivery address

Providing this information helps to keep a fast and smooth running of your orders progress, and also helps to identify payments received (able to trace back to your order more efficiently).

POSTAGE RATES
Postage prices start from as little as 85p. We use tiered postage rates, to ensure we keep our costs as low as possible for you. We have found this a lot more effective than offering a flat rate fee (especially on small orders). All of our postage charges include a small packaging and handling fee.

All postage costs are shown within your shopping cart. Select which method applies to you, and also which postage option you wish to use. Our UK orders are shipped via Royal Mail, and are sent either “Royal Mail Standard UK delivery” or “Second Class Recorded Signed For” (dependant upon which option you choose).

We are pleased to announce that we ship/post worldwide. Overseas orders are despatched via Airmail, but should you prefer to use surface mail, please contact us to discuss this.

We offer insurance on all our orders – please ask us for further information, should you wish to take out insurance. There are additional fees for insurance. For UK orders, Recorded Delivery will cover your order up to the value of £32 for loss or damage.

DELIVERY
All orders are despatched within 3 working days from receipt of cleared funds. Most orders are sent either same day or next day. Payments received Friday/Saturday/Sunday will automatically be processed on Monday. Weekends create a delay as the Post Office is not open at weekends.

There are occasions that we may need to contact you to discuss your order before it is despatched. Therefore your order will not be released until we have had a reply from you.

Once your order has been cleared for despatch, UK orders usually take between 1-4 working days for First Class Postage (excluding weekends and Bank Holidays). Please allow and extra couple of days for Second Class Post. Overseas orders usually take up to 10 working days (excluding weekends and Bank Holidays). These delivery times are as per Royal Mail. Please be aware that once your item is in the hands of Royal Mail, we have no control over the delivery time.

If your order has not arrived in 10 working days, please contact us to query your order.

Once you order is despatched, you will receive an automated email notification of this. Should you wish to trace your order at any point after completion of order, please click here (please make sure you have your email address and order/invoice number at hand when using this feature).

PACKING + HANDLING
The postage price you pay on your order includes a small packaging and handling fee. This element is used to ensure the correct packaging and envelope/box is used on your order, to keep it safe and secure whilst in transit. We used recycled packaging products as much as possible, so we are able to keep these “handling” costs to a bare minimum.

All packages are double checked for accuracy before being sealed up for delivery, and are securely sealed (and sellotaped, if necessary) before being sent for delivery. We thoroughly scrutinise every stage of your order, to ensure we offer 100% with our services.