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Postage + Payments
We accept orders from UK mainland only.
If you are situated in the Scottish Highlands or on a UK remote island (such as Orkney, Shetland, Lewis, Harris, Western Isles, Isle of Wight, Isle of Man, etc), please contact us to check whether your postcode is eligible for UK delivery. Whilst Royal Mail class these locations as UK, some couriers do not.
We cannot post to any of the following places:
• Northern Ireland
• Channel Islands (Jersey, Guernsey)
• BFPO addresses
• PO Box addresses
• 3rd Party Parcel Holding Companies or Parcel Motels
• Distribution Companies or Self-Storage addresses
• Outside the UK
Any orders addressed to any of these will be cancelled and refunded minus any transaction fees incurred for receiving your payment.
Please try to avoid using business addresses. There are occasions we are unable to deliver to a business location. Should this happen, we will cancel your order and refund your payment. To be sure we can post to your desired business address, please email us BEFORE placing your order so that we can confirm whether your address is eligible for delivery.
We offer one simple postage option.
• £4.19 - Standard UK Delivery (takes approximately 3-10 working days for delivery)
Add over £75 of goods to your shopping basket, and delivery is free!
Delivery timescales take effect once your order has been dispatched. Processing times still apply.
We reserve the right to upgrade your shipping method, at no extra cost to you. We will never down-grade a shipping service, only upgrade.
We offer two different ways for you to pay for your online order.
• DEBIT CARD or CREDIT CARD (via SquareUp) - a fast, safe, secure and reliable way to pay by card.
• PAYPAL – pay for your order online using your Paypal account.
HOW IT WORKS
Paying with card is fast and simple. You remain on our website throughout the whole checkout procedure. We never get to see your card details and we do not store them on our website or database. The card information you enter is securely sent to Square via encrypted methods, and they authorise your card and take payment for your order.
Paying with PayPal is an automated procedure, and you will be taken directly to the PayPal website to complete your payment. PayPal will prompt you to log in to your existing account with them so that you can pay with your PayPal account.
Once your order is complete, you will receive an email so that you know your order has reached us safely.
Please ensure you add to your safe senders list in your email program, to ensure our emails are not filtered through to your spam or junk folder.
Postage & PackagingIn all our years of packing and posting out parcels, we are extremely proud to say that no parcels have ever been reported as being damaged in transit.
We use recycled packaging products as much as possible, so we can keep our "handling" costs to a bare minimum. By keeping this handling cost down, it means we can offer our postage costs at a lower rate, saving you more money!
It is important to mention that we will use plenty packaging when wrapping up your orders for delivery. We want to make sure your parcel reaches you safely (undamaged and intact). Rest assured, that this packaging is usually cardboard, and it can be recycled afterwards. If your order arrives wrapped in an orange, light blue or black mailing bag, please note that this bag has been made from recycled products and can also be recycled afterwards.
Despite the recycled element we use, we still buy in lots of materials (such as sellotape, poly chips, kraft paper, boxes, cardboard, etc, as and where necessary)... of which most of it can be recycled or is biodegradable (with the exception of the sellotape). Our wide range of packing materials is what helps us to ensure we pack your orders securely, for a safe transit to you.
When processing your orders, all packages are double checked for accuracy before being sealed up for delivery. We thoroughly scrutinise every stage of your order, to ensure we offer 100% with our services.
One last important note......
We all know that looking after the environment is essential. Here at Kelly's Krafts we will always aim to use recycled packaging and products which can be recycled afterwards. Please see above for more details on this. One thing we do need to point out to customers... most of our craft items are bought in from manufacturers, and it is up to those manufacturers how they choose to package their products in their factory. Many of their items arrive individually wrapped in cellophane sleeves. This is outside of our control and unfortunately it can't be avoided.
All pictures & other content of this UK card making supplies craft website store are copyright © 2021 Kellys Krafts.